The case in full, for a partner who isn’t yet convinced
Direct access to Level 3 Engineers, verified Cloud (don’t just take our word), data sovereignty, and over two decades of proof — with nothing to pay to join.
A named team, hired for curiosity
We hire people who won’t stop until they’ve figured out what or where the problem is. They’re not sticking with scripts, operating with limited time restraints, nor using guesswork. Clients tell us, unprompted, that we go further any other MSP to resolve issues they didn’t even know existed in their infrastructure. You get direct access to our Level 3 engineers, with no tier-1 helpdesk in between: the same people your client spoke to last time are the ones who pick up next time.
A cloud you can verify, not a badge you take our word for
We run our own UK-sovereign private cloud, managed via VMEase — and we’re one of VMEase’s preferred partners, not just a licence-holder. That closes the US CLOUD Act question directly, with a legal fact your client’s procurement team can check for themselves. ISO 27001 and Cyber Essentials Plus are independently audited standards we maintain year after year. FSQS registration opens doors specifically in Fintech and Insurtech procurement.
Two decades of proof, nothing to pay to join
We’ve built and looked after infrastructure since 2002 for all sectors including the heavily regulated: FinTech, InsurTech, Retail, Government and Public Sector, as their trusted partner bringing a trusted peace of mind for our clients. Joining costs nothing: earn commission as a Referral Partner, resell under your own brand as a Managed Co-Host Partner, or get direct access to our senior team for joint pitches as a Strategic Compliance Partner.
See Partner Tiers →Why MSP relationships break down — and why ours don’t
Most agencies have been burned by an infrastructure partner before. It’s usually one of the same four things.
A lot of “proactive monitoring” is really just faster reaction time — you only find out it was working the day it didn’t. We show you what we’ve caught, not just what we’ve fixed, so prevention is something you can see rather than something you’re told.
Staff turnover at a generalist provider means your account gets a new face every few months, and you’re the one who ends up briefing them. We hire for curiosity and we keep our people, so the same senior engineer stays on your account for years if not decades.
Most providers apply one standard tier to every client, regardless of what they actually need. We scope to your environment and risk profile, and our senior team shows up for roadmap conversations, not just for incidents.
[Confirm our actual contract length, notice period, and pricing model here, stated plainly. This is the strongest place on the whole site to say it outright.]
What this actually looks like
You refer a client
Brief us once and we take it from there, with you kept in the loop at every step.
We onboard properly
Security, performance and infrastructure checks, including regulatory gap-checks where relevant, happen before anything goes live.
We support; you get the credit
24/7 support runs under your relationship with the client. We stay invisible unless needed, or step into the room if a technical or compliance question comes up.
You earn, we report
Commission is paid on a clear schedule with reporting you can check anytime through the partner portal.
The named team
Photography to follow — placeholders below, swap in the real team photos whenever you have them.
Simon Wilcox
Founded Digital Craftsmen in 2002, inspired by Peter McBreen’s Software Craftsmanship and the belief one-size-fits-all was never the plan. 22 years on, still setting the standard every partner deals with.
Paul Orrock
25+ years in infrastructure and security design. Digital Craftsmen’s first-ever employee, and still the one who owns delivery when a partner’s account needs a fast, senior decision.
Ben Sanders
22 years across a wide range of systems and industries. Watches for what’s coming next, so your clients’ infrastructure doesn’t get caught out by it.
Sej Naul
ITIL Strategic Leader and PRINCE2 Practitioner, owns the relationship from pre-sales through to BAU. A regular speaker at Europe’s largest ITSM conference — this is genuinely his craft.
Objections, answered directly
The two most common complaints about MSPs are inconsistent technicians and support that’s reactive rather than proactive. We address both directly: the same named senior engineer stays on your account, and we show you what’s been prevented, not just what’s been fixed.
[Confirm your actual exit/notice terms here — a clear, upfront answer is one of the strongest trust signals you can give; a vague one is a common reason deals stall.]
No. You remain the primary relationship. We work under your brand where needed and never contact your clients directly without your involvement, unless you’d rather we did.
You still get the same reliability, security and named-team support. The compliance specialism is there if you ever need it — it was never the only thing we offer.
See which tier fits your agency
No cost to join, no commitment beyond the first conversation.